The purpose of this document is to establish the general contracting conditions of the wonersports.com website (Woner Sports Solutions SL). By using this website and registering as a user, accepting the commercial conditions of the same.
The website of Wonersports.com is owned by Woner Sports Solutions SL with CIF: B93577211, who will be the company that makes the sale.
The service consists of offering a series of goals and sporting goods, with the categories described through the Woner online store (Woner Sports Solutions SL) and made available to the user, who has the power to buy the products offered, For which purchase must necessarily fill a series of personal data, mandatory, and proceed to payment in accordance with the established payment methods.
CONDITIONS OF ACCESS AND USE
For the purposes provided in these general conditions, the user shall have the status of any user and / or legal user of the internet, who acquires through the network any of the products offered on the website.
The use of the services of Woner (Woner Sports Solutions SL) is conditioned in general terms to the user's previous registration.
The approximate delivery time for orders in Spain (peninsula) is 48h after the confirmation of the order in the warehouse and will be made through the transport agency. In products without stock, the approximate delivery time will be 10 days. If the product is sold out, the customer will be informed in advance to confirm the new delivery time. Shipments are processed the day after placing the order and once the payment is confirmed. These delivery times are valid from Monday to Friday except holidays.
If the delay in delivery is attributable to Woner (Woner Sports Solutions SL) and exceeds 10 working days, will proceed, upon written request of the customer, the full refund of the amount paid for the goods whose delivery was delayed. Likewise, Woner (Woner Sports Solutions SL) will not be liable for any loss of profits or consequential damages, direct or indirect, and its maximum liability in any case will be the value of the merchandise...
In case of shipments outside the Peninsula and the Balearic Islands or international shipments, you must contact us to check shipping and customs charges.
For weights over 100 kgs. consult request rates.
SHIPPING & RETURNS
Woner Sports Solutions SL reserves the right to choose the transport agency through which your order will be sent.
The transport agencies, as a rule, will not notify you before going to your delivery address. Remember that if you are not present at the address provided at the time the transport agency comes to make the delivery, the agency will leave a notification of step for you to contact her and confirm a delivery date that can never be Exceed 5 business days.
You will receive an email notification from Woner Sports Solutions SL on the day the merchandise leaves our premises to your home, informing you of the approximate day of arrival. If for reasons attributable to the buyer the goods could not be delivered within a period of 5 days after the customer receives the notice at his home by the transport agency, all expenses incurred by the report of the goods to our facilities would go to charge of the client as well as the subsequent re-shipment of the same.
From Woner Sports Solutions SL, we will carry out a personal follow-up of your shipment and if any incidence arises we will contact you to inform you of it. If you do not have the material you have requested, we will inform you of the approximate availability date.
Orders travel covered with insurance for 100% of the value of the merchandise. In the event that your shipment presents blows or damages due to transportation (which can be easily appreciated by the state of the item's protection box), you must indicate the anomalies on the delivery note of the carrier, demanding that you sign it. Claims will not be accepted after 24 hours of receipt of the merchandise, or if the delivery note does not include possible anomalies.
Any claim motivated by damages in the transport must be addressed to email@example.com. With in the indicated period. Remember never to throw away the packaging of the products until they are in perfect condition. If you have any questions about the status of your delivery or any other type of incident please contact Woner Sports Solutions SL.
All items are usually delivered "on the street" at the address provided by the buyer, not being required by the carrier to upload them to their own home or leave them in the portal, also will not include the assembly, installation, or Withdrawal of old materials, keep in mind that some of the products purchased for their great weight or volume will need for a better download and introduction at home, that you are accompanied by one or more people.
Under the provisions of Spanish legislation FOR SALES CARRIED OUT AT DISTANCE and ONLINE, Woner Sports Solutions SL will grant a period of 30 working days for the resolution or withdrawal of the contract. In the event of exercising this right of withdrawal, the customer will be responsible for the return and damage to the product or merchandise.
In this sense, to exercise the right of withdrawal you must send the duly completed withdrawal request document to the following electronic address: firstname.lastname@example.org.
Personalized or manipulated products have no possibility of exchange or refund. In no case will we be responsible for the bad placement of the product.
The color of some of the products may vary depending on the calibration of the computer screen, they are only approximate, and also vary depending on the type of surface.
MEANS OF PAYMENTS
Woner (Woner Sports Solutions SL) accepts the following means of payment:
Paypal: method of payment through some accounts which is not given the card number and is also a secure and guaranteed method.
Bank transfer: to a current account of Banco Popular / Santander (remember that this means of payment will take two days to receive approximately).
Cash on delivery: allows you to pay your order directly to the person who delivers the package to your home. This service is available only for purchases of less than € 100 and has a cost of € 6.
The prices and the availability of the products of Woner (Woner Sports Solutions SL) are valid except for end of stock or typographical error. All prices already include VAT. The prices of the products may change without prior notice. The prices of the orders already made will always be maintained. In case of finalizing the stocks of a requested product, the customer's order will be canceled with prior notice.
PROCESS OF ADAPTATION AND ORDER REALIZATION
The usual process followed in an electronic commerce transaction, in this case in Spanish, is as follows:
The user is informed about the product that may be of interest through the spaces designated for it in the virtual store, each product bears the following information:
A general description, its technical characteristics and orientation photography and shipping costs.
The final cost of the product is communicated during the electronic purchase process, always before the customer formalizes the order, by pressing the confirmation button or acceptance of the order.
The system will indicate the errors or omissions in the introduction of the data preventing progress in the purchase process.
At the time of confirming the order, the user accepts the contract of sale that obliges the parties to comply with the provisions of the same. The system will confirm that the acceptance of the contract has been received and will be retained, for the purposes of compliance and proof of the transaction.
An order is considered final when payment has been made and its subsequent verification by Woner (Woner Sports Solutions SL) through the websites of Woner, at which time the preparation and shipping process begins.
DATA POLICY AND PROTECTION
# Object and scope of application.
Woner Sports Solutions SL (hereinafter, Woner), in compliance with Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016 (RGPD), highlights this Policy in relation to the treatment of personal data. This Policy will be applicable:
To users who visit the Woner website (http://wonersports.com).
To those who, voluntarily, contact Woner through email, chat or complete one of the data collection forms published on the website of Woner.
To those who request information about the services of Woner, or request to be part of any of the commercial actions of the same.
To those who contract any of the services of Woner, formalizing the corresponding contractual relationship.
To those who use any other service present on the website http://wonersports.com if this implies the communication of personal data to Woner or access to data by Woner to provide their services.
To any others that grant their express consent, directly or indirectly, for their data to be processed by Woner in relation to any of the purposes indicated in this Policy.
The user and / or client assumes responsibility for the accuracy of the data provided by him, committing to the same being true and updated, not being able to use the identity of another person or communicate their personal data unless it proves to have of an authorization with legal validity. For such purposes, the user and / or customer shall be solely responsible for any damage, direct and / or indirect caused to third parties or Woner for the use of personal data of another owner without their prior authorization, or their own data. of a personal nature when these are false, erroneous, are not updated or are inadequate. The user and / or client who communicates the personal data of a third party will be responsible for having obtained the consent of the interested party, as well as the consequences otherwise. The user and / or client that communicates personal data to Woner claims to be of age in accordance with the provisions of Spanish law, and should not otherwise provide data to Woner. Any data provided by a minor will require the consent or prior authorization of their parents, guardians or legal representatives, who will be responsible for the personal data provided by the minors under their care. This Policy will be of subsidiary application in relation to other conditions about the collection or processing of personal data that may be established with a special nature and be communicated through registration forms or contracts of particular services, this Policy being complementary to those mentioned in what was not expressly provided in them. The use of Woner services requires the express acceptance of this Data Protection Policy.
# Purpose of the collection and processing of data by Woner.
Woner has several files where it collects and stores the personal data that is communicated to it in its capacity as responsible for the treatment. Below are the purposes of the collection and processing of personal data by Woner:
With regard to the "cookies", used by Woner in the navigation of his website http://wonersports.com that are stored on the user's computer (computer or mobile device) collecting information about those visits, the purpose is to improve the usability of this web page, facilitating navigation through it, knowing the user's browsing habits and needs to be able to adapt to them and obtain information for statistical purposes. In the case of users who are Woner customers, the information collected through the cookies also serves to identify them when accessing the tools that Woner makes available to them to manage the contracted services.
Users can configure their browser to notify them of the receipt of "cookies", or to avoid it. If the user decides to withdraw the consent for the reception of cookies after having granted it, he must eliminate all those stored in his computer and configure the options of the different browsers. Browsing the website of Woner once the collection of cookies is disabled is possible, although the use of some services may suffer limitations.
In the event that the interested parties complete any of the Woner forms to participate in any of their commercial actions, their purpose will be participation in them, as well as the sending of advertising information on the services of Woner unless the interested party manifests Form expresses opposition when your data is collected. In any case, the interested party may modify the option regarding the reception of commercial information at any time, through the means available for it in Woner.
The purpose of the collection and processing of the data in the cases of sending an email to Woner or a communication of personal data through any other means (such as a contact form published at http: // wonersports .com will attend the queries, questions and requests for information about Woner and its services.
Regarding the contracting of the services of Woner, the data collected will be limited to the personal data necessary to establish the contractual relationship with the client and enable the provision of services. The purposes for which these data will be collected and processed will be the following:
The maintenance of the contractual relationship according to the nature of the services contracted, this being the main purpose, so that Woner can contact the client through email, telephone or any other means indicated by him.
To enable the sending of documentation and information in relation to the contracted services and for the sending of commercial communications whose purpose is said services or other similar ones, through e-mail, postal mail, telephone, SMS or any other means indicated by the client, unless he expressly expresses his opposition when he makes the contract. Independently of the option chosen by the client in the hiring process, the client may modify his decision at any time and as many times as he wishes, through the specific section available in his Client Area, choosing whether or not to receive information commercial of Woner.
Maintaining the historical records of Woner's business relationships, during the legally established deadlines.
In the cases in which the access or treatment by Woner is made with respect to personal data in which the client has the status of responsible or responsible for the treatment, Woner will act as the processor in accordance with the provisions of art. 28 of the RGPD. The section "Woner as charge of treatment" included in this Policy collects more information about it.
Woner will proceed to retain and preserve certain traffic data generated during the development of communications, as well as to communicate said data to the competent bodies provided that the anticipated legal circumstances concur, all in compliance with Law 25/2007, of 18 October, of conservation of data related to electronic communications and public communications networks.
For all the purposes that appear expressly in the contracts corresponding to each of the services contracted by the client and accepted by him.
# Recipients of the data.
Recipients of personal data collected by Woner will be:
Those suppliers of Woner that participate in the provision of services, if this were necessary to enable them.
The companies that are part of the business group to which Woner belongs, understood in accordance with the provisions of art. 42 of the Commercial Code, whose activity is the commercialization of services of equal or similar nature offered by Woner.
The State Security Forces and Corps, as well as judicial or administrative bodies, if the collaboration of Woner were required to provide information related to its clients or services, in accordance with the Law.
Any other that is necessary to enable the provision of each specific service, providing the necessary information in the contracts of Woner services, which are expressly accepted by customers.
# Period of conservation of the data.
The conservation of personal data by Woner will be made during the period of time that is strictly necessary to fulfill the purposes set out in this Policy, keeping Woner duly blocked such data in addition during the period in which responsibilities of their relationship could be derived with the clients.
Regarding the data object of conservation according to the Law 25/2007, of October 18, of conservation of data related to the electronic communications and to the public communications networks, the period of conservation of the same will be the one detailed in said normative.
# Rights of users.
The rights of the users in relation to the collection and processing of data by Woner are the following, recognized by the RGPD:
Right of access: Users have the right to request and obtain information from Woner about their personal data, to access them and to obtain information about their treatment.
Right to obtain a copy of your personal data.
Right of suppression: Users may request the deletion of data when they are not already necessary for the purpose for which they were provided or if the other circumstances provided by the RGPD concur.
Right of rectification: In the event that your data were incorrect or incomplete, users have the right to request rectification of them.
Right to limitation of treatment: In the cases provided for in art. 18 of the RGPD, users have the right to request that the processing of their personal data be limited, so that the corresponding treatment operations are not applied to them.
Right to portability: Users have the right to receive the personal data that concern them in a structured and commonly used format, being necessary requirements that such data concern exclusively the user and have been provided by him to Woner.
To exercise their rights, users may use the following channels:
In the case of users who are Woner clients: customers have access to the "Client Area" tool, which is accessed authentically from http://wonersports.com and has a specific section where they can Check the data at any time.
In the case of both non-client users and customers of http://wonersports.com. They have at their disposal the email address email@example.com, to which they can send an e-mail to exercise their rights. If they wish, they can also do so by sending a petition accompanied by their D.N.I. or valid document proving your identity, addressed to the Commercial Department of Woner Sports Solutions SL, Madroño Street No. 3, Pol. Ind. La Huerta Nave 1 29160. Casabermeja (Malaga) specifying the right they wish to exercise.
Woner reserves the right to charge a fee for administrative costs arising in cases of manifestly unfounded or excessive requests for their repetitive nature, as well as the right to refuse to act on them, according to art. 12.5 RGPD.
# Control authority.
In the case of considering that the processing of your personal data has not been carried out in accordance with the legislation in force, users may communicate it to the control authority that in each case corresponds. In Spain, the control authority is the Spanish Data Protection Agency, whose contact information is published at http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/contacteciudadano/index-ides-idphp.php
# Woner as the treatment manager.
In relation to the personal data in respect of which the client holds the status of responsible or responsible for treatment, Woner will treat said data in accordance with art. 28 RGPD and concordant, when this is necessary for the provision of contracted services. Woner will act in said case as the person in charge of the treatment, according to the conditions indicated below:
Woner will process said data in accordance with the instructions of the responsible or treatment customer, not using them for a purpose other than that which appears in this Policy and / or in the applicable contractual conditions.
Once the provision of the services subject to the processing of personal data has been completed, the data will be destroyed, as well as that of any support or documents that contain any personal information or any information that has been generated during, for and / or for the provision of services. However, Woner may keep these data duly blocked during the period in which responsibilities could be derived from his relationship with the client.
In accordance with art. 28 of the RGPD, Woner shall maintain due professional secrecy with respect to the personal data to which it must access and / or deal with in order to comply in each case with the purpose of the service contract applicable to it, both during and after the termination of the same, committing to use this information only for the purpose envisaged in each case and to demand the same level of commitment from any person who, within their organization, participates in any phase of the processing of personal data, the responsibility of the client.
In the event that Woner destines the data for another purpose or communicates or uses it in breach of this Policy or its corresponding contractual conditions, it will be considered responsible for the processing.
The client authorizes Woner, as the person in charge of the processing, to subcontract with third parties in the name and on behalf of the client, the storage services, custody of the backup copies of data and security, as well as those that are necessary to enable the provision of contracted services, respecting in all cases the obligations imposed by the RGPD. The customer may contact Woner at any time to know the identity of the subcontracted entities for the provision of said services, which will act in accordance with the terms provided in this document and prior formalization with Woner of a data processing contract in accordance with the . 28.4 of the RGPD.
Woner is not responsible for the breach of the obligations arising from the RGPD or the corresponding regulations on data protection by the user and / or client as far as their activity is concerned and which is related to the execution of the contract or relations commercials that join Woner. Each of the parties must face the responsibilities arising from their own breach of contractual obligations and current regulations.
# Data of the person responsible for the treatment.
Company name: Woner Sports Solutions SL
Registered office: C / Madroño nº.3, Pol. Ind. La Huerta Nave 1 29160. Casabermeja (Málaga)
Contact e-mail: firstname.lastname@example.org
# Data of the Delegate of Data Protection:
APPLICABLE LAW AND JURIDICTION
These general conditions will be interpreted and governed in accordance with current Spanish legislation at all times. For any litigious issue arising from the existence, access, use or content of the general conditions, both the user / clients and Woner Sports Solutions SL, submit to the jurisdiction and competence of the Courts and Tribunals that correspond in accordance with current legislation in every moment.