Shipping & Returns
Woner Sports Solutions SL reserves the right to choose the transport agency through which your order will be sent.
The transport agencies, as a rule, will not notify you before going to your delivery address. Remember that if you are not present at the address provided at the time the transport agency comes to make the delivery, the agency will leave a notification of step for you to contact her and confirm a delivery date that can never be Exceed 5 business days.
You will receive an email notification from Woner Sports Solutions SL on the day the merchandise leaves our premises to your home, informing you of the approximate day of arrival.
If for reasons attributable to the buyer the goods can not be delivered within 3 days after the customer receives the notice at home by the transport agency, all costs incurred by storage or the report of the goods to our dependencies would be in charge of the client as well as the subsequent re-sending of the same.
From Woner Sports Solutions SL, we will carry out a personal follow-up of your shipment and if any incidence arises we will contact you to inform you of it. If you do not have the material you have requested, we will inform you of the approximate availability date.
Orders travel covered with insurance for 100% of the value of the merchandise. In the event that your shipment presents blows or damages due to transportation (which can be easily appreciated by the state of the item's protection box), you must indicate the anomalies on the delivery note of the carrier, demanding that you sign it. Claims will not be accepted after 24 hours of receipt of the merchandise, or if the delivery note does not include possible anomalies.
Any claim motivated by damages in the transport must be addressed to firstname.lastname@example.org. With in the indicated period. Remember never to throw away the packaging of the products until they are in perfect condition. If you have any questions about the status of your delivery or any other type of incident please contact Woner Sports Solutions SL.
All items are usually delivered "on the street" at the address provided by the buyer, not being required by the carrier to upload them to their own home or leave them in the portal, also will not include the assembly, installation, or Withdrawal of old materials, keep in mind that some of the products purchased for their great weight or volume will need for a better download and introduction at home, that you are accompanied by one or more people.
Under the provisions of Spanish legislation FOR SALES CARRIED OUT AT DISTANCE and ONLINE, Woner Sports Solutions SL will grant a period of 30 working days for the resolution or withdrawal of the contract. In the event of exercising this right of withdrawal, the customer will be responsible for the return and damage to the product or merchandise.
In this sense, to exercise the right of withdrawal you must send the duly completed withdrawal request document to the following electronic address: email@example.com.
Personalized or manipulated products have no possibility of exchange or refund. In no case will we be responsible for the bad placement of the product.